Western Libraries Service Activities

September 2011-present

• Course Readings Service 2016, coordinator
• Customer Services Standing Committee, member
• Scan to Deliver Working Group 2016, member
• Ares Implementation Team 2016, co-chair
• User Experience & Community Engagement (UXCE) Working Group 2016, member
• Sierra Operations Subcommittee, circulation functional specialist
• Intranet Subcommittee, member
• Weldon Instruction Portfolio, OWL subgroup, member
• Ares Feasibility Task Force 2014, co-chair
• Course Reserves Working Group 2014, chair
• Western 1010 Working Group 2014, member
• Conceptual Design Working Group 2014, member
• LibQual Research Working Group 2013, member
• Western Libraries Website Feedback Working Group 2012, member

User Services Assistant ; Casual Assistant Supervisor

Western Libraries, D.B. Weldon Library, London, ON

January 2015-Present

• Provided exceptional front-line circulation and reference service to patrons at the largest Western Libraries location with as many as 13,000 visitors per day. Modelled positive customer service behaviours for colleagues to welcome, instruct, and empower patrons
• Acted as second-tier support in resolving patron disputes, fines appeals, complex inquiries, and local systems issues
• Managed, trained, and scheduled as many as 30 student assistants per semester in circulation, public service, stacks maintenance, and RFID tagging
• Scheduled up to 16 full-time staff on daily service desk and support duties, maintaining a fairness in distribution of shifts
• Co-chaired an interdepartmental team to implement Ares reserves software. Acted as the administrator for Ares, liaising with the vendor and campus partners in ITS to customize automated data loads and local workflow. Developed and carried out a 12-month communication strategy including branding the new service, delivering information sessions for all library staff, composing communications to all faculty, and training 20+ staff members across 8 branch locations

Library Assistant

Western Libraries, D.B. Weldon Library, London, ON

March 2013-January 2015

• Provided front-line circulation service
• Oversaw a $300k project to RFID tag the D.B. Weldon Library, an 870,000+ item collection
• Coordinated course reserves service, liaising with faculty and implementing recommendations to improve material access and workflow
• Chaired a working group to investigate course reserves products, recommending the implementation of Ares for integration of reading lists into Western's learning management system (LMS), Sakai
• Co-chaired a taskforce to conduct a feasibility study on the implementation of Ares software, bringing together stakeholders from across campus
• Developed and implemented LMS-based online library instruction used in 5 first year courses and re-purposed for use in teaching by colleagues

Technical Assistant

Western Libraries, Library Information Resources Management, London, ON

August 2012-March 2013

• Checked-in and claimed print serials, maintained check-in records, and examined order records for payment history
• Liaised with publishers, vendors, collections librarians and cataloguing staff regarding serials subscriptions
• Created derived and original catalogue records for music CDs and electronic theses using AACR2, MARC21, and LCSH
• Downloaded remote bibliographic records for modified cataloguing and updated multi-volume series records
• Undertook a project to examine the treatment of series classed together, resulting in more streamlined cataloguing workflow

Library Assistant

Western Libraries, C.B. "Bud" Johnston Business Library, London, ON

September 2011-August 2012

• Provided front-line circulation and reference service to student, faculty, and staff patrons, primarily from the Richard Ivey School of Business
• Conducted reference interviews and research in response to in-person, chat, and e-mail questions using business information resources
• Composed reports evaluating print and online resources for purchase or cancellation
• Participated in Working Group to organize and harmonize circulation procedures across Western Libraries and Affiliates
• Participated in working group to collect feedback for redesign of Western Libraries public website
• Consulted with Summon Implementation Team to code and analyze qualitative survey data in Excel
• Composed reports evaluating print and online resources for purchase or cancellation
• Revised and updated business Program Guides and FAQ (Find Answers Quickly), and wrote guidelines for maintaining consistency and quality
• Created original online news stories, subject guides, and promotional displays
• Participated in digitization of historical annual reports collection

Library Assistant

Western Libraries, Interlibrary Loans, London, ON

September 2010-April 2011

• Accurately and efficiently processed interlibrary lending requests
• Communicated and followed-up with clients regarding ILL requests
• Worked with RACER, OCLC, Millennium, Ariel, Relais Express, and various online shipping tools
• Provided integral support in implementing and assessing new software, including preparing documentation and conducting training sessions for colleagues
• Collaborated on LIRM Intranet home page redesign and made revisions according to user feedback and principles of web usability

Library Assistant

Supreme Court of Canada Library, Ottawa, ON

May 2008-August 2009

• Staffed the reference desk and responded to clients in person, by phone and though email regarding circulation, ILL, and legal research requests
• Became familiar with legal research, including case citations and interpreting legislation
• Performed circulation tasks including check in/out, holds, recalls, and updates of patron records using SirsiDynix Unicorn/Workflows ILS
• Shelved and retrieved items, filed looseleaf amendments, and maintained shelves
• Performed AACR2 descriptive cataloguing, LCSH/RVM subject cataloguing, and maintenance of the authority file
• Produced electronic update service for intranet using Dreamweaver MX
• Prepared Excel spreadsheet statistics analyzing holdings of items cited in judicial decisions used in a conference presentation by the SCC Director and President of CALL